Best Ever Interview Questions For Hotel Clerk

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Published: 27th November 2009
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Hotel Clerk is a person who greets, assigns and registers rooms to the guests who come in the hotel. They answer inquiries pertaining to hotel services, register guests, keep record of room availability, prepare computer bills, collect payments and perform numerous other clerical operations.

There are bright career opportunities in hotel industry. Given below are some common interview questions that come up again and again during interviews for this post.

1. What occupation specific tasks have you performed in your previous hotel?
The job related tasks that I have performed include registering arriving guests, assigning rooms and checking out the guests till their stay. I also kept records of room assignments and information of registration on computer. I even prepared and explained charges and process payments when guests check out. I use to report the problems of customers and correct them with help of house keeping or maintenance staff.

2. How can you discriminate a good hotel clerk from a bad one? What qualities are required to become a good hotel clerk?
A successful hotel clerk must be hard working, service oriented, and able to communicate effectively with customers. People in this field need a good typing speed and excellent knowledge of MS Excel, PowerPoint, Access, internet, SQL and Oracle. They must be open to new ideas and react quickly to changing trends. Problem-solving skills and the ability to work independently and under pressure also are important traits required for this job.

3. Why do you want to peruse a career in hotel industry?
It is a little bit tricky question. The answer to this question can differ from person to person. It is a brilliant opportunity to explain the extensive process of research and education that you have undertaken. Tell them about your strengths and how you match up with the hotel industry.

4. How long have you been in your present profession?
This question is usually framed to know your experience. Tell honestly about your past experience. Do not exaggerate or inflate this figure because employers check your references to confirm your work history.

5. How much salary do you expect from this job?
Well, I am anxious in finding a job that is a suitable fit for me. I am sure whatever salary you are paying is consistent with the rest of the market. I think you have a good idea of what this position is worth to your company.

Well, these are some of the important questions that are frequently asked. If you want to secure a decent job in hotel industry then you must prepare yourself nicely for answering the above listed questions.

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